Responsible gambling

Magic City Casino's online platform is committed to promoting responsible gaming practices and providing tools for players to manage their betting habits.

Self-Exclusion Options

Our self-exclusion policy allows you to exclude yourself from playing on our site for a specified period or permanently. This feature can be accessed through your account settings, and any decrease in limits will take effect immediately, while increases require a reflection delay.

Deposit Limits

You have the option to set daily, weekly, and monthly deposit limits directly within your account settings. If you choose to increase these limits, it may take some time for them to become effective. In cases where you wish to reduce or eliminate your current limits, changes will be implemented immediately.

Time-Outs

We offer time-out options of 24 hours, 3 days, 1 week, and up to a month. During this period, your account will be restricted from placing bets until the time-out expires. Upon completion of the chosen timeframe, you can reactivate access by logging back into your account.

Self-Help Tools

If you feel that your gaming habits are becoming problematic, we encourage you to utilize our self-help tools and consider reaching out to a support organization for guidance on responsible betting practices.

Problem Gambling Support Organizations

We understand the importance of providing resources for those who may be experiencing difficulties with their gaming behavior. Links to reputable organizations offering assistance and advice can be found within your account dashboard, including:

• ConnexOntario (for Ontario residents)
• Problem Gamblers HelpLine
• The National Council on Problem Gambling

These links connect you directly with resources that offer support for managing problematic betting habits.

In-Platform Support

We take player concerns seriously and have implemented a comprehensive customer service system, offering multiple channels of communication to address any inquiries or issues:

• Live chat (available 24/7)
• Email support
• Phone callback

Our support team is dedicated to ensuring your experience with us remains positive and that you are able to enjoy our games responsibly.

Know the Warning Signs

Being aware of potential warning signs of problem gambling can help prevent severe situations from arising:

• Gaming increasingly takes precedence over other activities
• Betting becomes a primary source of entertainment or social interaction
• Funding for everyday expenses is being compromised to gamble
• You feel anxious, irritable, or restless when unable to engage in gaming

Recognizing these signs can lead you to seek help and support before the situation worsens.

Taking Action

Don't wait until a problem arises. By understanding how our tools work and by taking proactive steps towards maintaining healthy betting habits, we believe you'll be better equipped to control your gambling activities.

We at Magic City Casino's online platform are committed to supporting responsible gaming practices that promote enjoyment for all our players while fostering a safe environment in which everyone can bet with confidence.